Careers: Senior Floor Supervisor

North Coast NI is more than a clothing store. From its inception, NCNI has had a mission that values community, adventure and creativity. Our physical store is a space where people can gather, explore our coastal wear, but also connect with others who share a love for the North Coast. Our store is not just about retail; it's about creating a unique experience that embodies our values, a place where people feel known and where they belong.

As we embark on this exciting journey, we are seeking a passionate and driven people to join our team. As a supervisor in our retail shop, you will play a crucial role in fostering the vibrant atmosphere that reflects our North Coast NI family both online and In Real Life (IRL). This is more than just a job; it's an opportunity to bring North Coast NI to life and build a hyperlocalised and fully engaged coastal community. Whether potential customers make a purchase, explore our collection, or simply spend time with us, we want to create a welcoming space where everyone feels a sense of belonging.

To excel in this role, you must embody our brand and mission wholeheartedly. You will inspire, guide, and empower the team to curate an exceptional experience for all who visit our store.

Your enthusiasm for coastal wear and the coastal lifestyle will be infectious, instilling a sense of adventure and creativity within the team and our customers alike.

If you are ready to embark on this coastal journey, where community, adventure and creativity thrive, we invite you to apply to join the team at North Coast NI.

Position Overview

We are looking for an exceptional, experienced and motivated individual to join our team as a Full-Time floor Supervisor for our coastal wear clothing shop in Portrush, Northern Ireland. The Supervisor will be responsible for overseeing daily operations, leading a team of sales assistants, and ensuring exceptional customer service. This role requires strong leadership skills, a keen eye for detail, and a passion for delivering an outstanding and memorable shopping experience.

Responsibilities

• Lead and motivate a team of sales associates to achieve sales targets and provide excellent customer service
• Train and onboard new employees, ensuring they are knowledgeable about products and company policies
• Schedule and assign shifts, manage time-off requests, and maintain adequate staffing levels
• Monitor and evaluate individual and team performance, providing feedback and coaching as needed
• Maintain visual merchandising standards and ensure the sales floor is organised and appealing
• Oversee inventory management, including stock replenishment, stock takes, and product ordering
• Handle cash management, including opening and closing registers, preparing deposits, and reconciling sales
• Handle customer inquiries, complaints, and returns, resolving issues promptly and professionally
• Collaborate with the senior leadership team to develop and implement sales strategies and promotions
• Ensure compliance with company policies, procedures, and health and safety regulations
• Stay updated on industry trends, competitors, and market conditions to inform business
• decisions

Qualifications

• Previous retail management or supervisory experience is required
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• In-depth knowledge of the retail industry and fashion trends
• Ability to work in a fast-paced environment and handle multiple priorities
• Proficient in using technology, point-of-sale systems, and inventory management software
• Flexibility to work a varied schedule, including evenings, weekends, and holidays
• Strong organisational skills and attention to detail

CV and Application to be emailed to hello@northcoastni.co.uk.

Apply via indeed here.